Return Material Authorization Process

If a Simply NUC Customer Support Technician has determined that your device requires service, repair, or replacement, you will be provided (or you can directly request) a Return Material Authorization (RMA). In order to ensure a positive experience in the RMA process, please prepare the following information and materials:

Ticket Information

• Serial number of every motherboard, system, or component part being returned
  
• Contact person and pick up/delivery address for the RMA
  
• Detailed description of the error received or defective behavior
  
• Describe the physical environment/stage that the problem/fault occur in
  
• The more detail provided, the faster the root cause can be found
  

Shipping Information

• If you purchased your product from Simply NUC within the past 30 days, we will provide you a prepaid return shipping label
  
• Please place the product in the original retail packaging and pack that inside a outer shipping box to avoid product damage
  
• If you are only sending components (RAM, SSD, motherboards, etc.) please ensure that they are in ESD (Electrostatic Discharge) approved packaging
  
• Do not write RMA numbers on the individual product package
  
• All returned products must have the original serial number label
  

Important Information

• Returns are only accepted with a valid RMA number
  
• Tickets can be created by emailing support@simplynuc.com
  
• Hours of Operations: Monday thru Friday 7 AM - 7 PM CST
  
• Call us to talk live: 512-766-0401 (Option 2)
  

Simply NUC Customer Support